Shipping policy

Creative Ranch Company

Last updated: October 9, 2026

Most Creative Ranch Company products are made to order. Production time occurs before your order ships.

Shipping Costs + Methods

Shipping costs and available delivery methods are displayed at checkout based on your order, destination, and the fulfillment requirements of the products purchased.

Because our products may be produced by different production partners, shipping charges and methods may vary by product or order.

Creative Ranch Company does not currently promise a universal flat shipping rate, free-shipping threshold, specific carrier, or fixed transit time unless one is clearly stated on our website or during a specific promotion.

Production + Delivery Estimates

Production and delivery estimates shown on our website or at checkout are estimates, not guaranteed delivery dates. Products must be produced before they ship.

Holidays, weather, carrier delays, production volume, and other circumstances outside Creative Ranch Company's reasonable control may affect delivery.

For holidays and other time-sensitive occasions, Creative Ranch Company may publish recommended order-by dates. These dates are planning guidance and are not guaranteed delivery dates unless we explicitly state otherwise.

Tracking

When tracking information is available, it will be provided after your order ships.

Tracking may take a short period of time to begin showing carrier movement after a shipping label is created.

Multiple Packages

Orders containing multiple products may be produced or shipped separately.

Items from the same order may arrive in different packages, on different days, and with separate tracking numbers.

One package arriving before another does not necessarily mean the remaining portion of your order is missing.

We cannot guarantee that separate orders placed by the same customer can be combined after checkout.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an address error after placing an order, contact Creative Ranch Company immediately. We will attempt to correct the address when possible, but changes cannot be guaranteed once an order has entered production or shipping.

If an order must be reprinted, reshipped, or replaced because the customer supplied an incorrect or incomplete address, the customer is responsible for the resulting costs.

If Creative Ranch Company or our production or fulfillment partner caused the address or shipping error, we will make it right at no additional cost to the customer.

Lost or Missing Packages

If tracking indicates that a package was lost in transit or was never delivered, contact Creative Ranch Company. We will help investigate the shipment and determine the appropriate available resolution.

If tracking shows that a package was delivered but you cannot locate it, please first:

  • Verify the shipping address on your order.

  • Check the mailbox and surrounding delivery areas.

  • Check with household members and neighbors.

  • Contact the shipping carrier when appropriate.

Creative Ranch Company will help investigate unresolved delivery issues, but we cannot automatically guarantee a free replacement for every package that a