Refund policy

Creative Ranch Co.

Returns, Exchanges + Change of Mind

Because our products are made to order, we do not accept returns or exchanges for change of mind, an incorrect size selected by the customer, or an incorrect color selected by the customer.

Please review product descriptions, size charts, colors, personalization details, and all order information carefully before completing your purchase.

A courtesy exception made in an unusual circumstance does not permanently change this policy.

Cancellations + Order Changes

If you need to change or cancel an order, contact Creative Ranch Co. as soon as possible.

We will make every reasonable effort to help if production has not started, but changes and cancellations are not guaranteed. Orders may enter production quickly. Once an order has entered production, it cannot be changed or canceled.

If Creative Ranch Co. cancels an order because of an issue on our end, such as product unavailability or an error that prevents us from fulfilling the order, the customer will receive a full refund.

When a cancellation results from customer-caused circumstances and Creative Ranch Co. has already incurred nonrefundable transaction or processing costs, any refund may be reduced by the actual nonrefundable processing costs when applicable and legally permitted.

Fraud and chargeback matters may be handled through the applicable payment provider.

Damaged, Defective or Incorrect Items

If your order arrives damaged, has a manufacturing or printing defect, or you receive an incorrect item, please contact Creative Ranch Co. within 30 days of delivery.

Please include:

• Your order number

• A brief description of the problem

• Clear photos showing the damage, defect, printing issue, or incorrect item

Once the issue is reviewed and confirmed, Creative Ranch Co. will arrange an appropriate replacement or refund at no additional cost to the customer.

In most cases, defective merchandise does not need to be physically returned unless Creative Ranch Co. specifically requests a return.

For minor issues where the product remains usable, Creative Ranch Co. may offer another reasonable resolution when appropriate.

Personalized + Custom Products

Personalized and custom-made products are final sale unless they arrive damaged, defective, or different from what the customer ordered.

Customers are responsible for reviewing the spelling, names, dates, numbers, colors, and other personalization information they submit.

If Creative Ranch Co. produces the personalization exactly as submitted by the customer, we are not responsible for replacing the item because the customer submitted incorrect information.

If the customer submits correct information and the finished product is produced incorrectly, Creative Ranch Co. will make it right.

When a product includes a customer proof or approval step, the customer is responsible for carefully reviewing and approving that proof before production begins.